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Delivery and Returns

There are 3 Delivery Systems BuckingHEN Palace engages in:

 

Australian Post Regular: 

Your items are posted within 1 to 2 Business days of recieving full payment via Paypal. Items are delivered using Australian post with tracking. Items are generally recieved within 2 to 6 Business days after being posted. However for an accurate timeframe for your location please visit www.australiapost.com.au. Delivery cost is a Flat Rate of $10.95 to all orders, Australia Wide. 

BuckingHEN Palace ships from Mornington Victoria. 


Australia Express Post: 

Your items are posted within 1 to 2 Business days of recieving full payment via Paypal. Items are delivered using Australia Express Post with tracking. Items are generally recieved within 1 to 3 Business days after being posted. However for an accurate timeframe for your location please visit www.australiapost.com.au. Delivery cost is a Flat Rate of $16.00 to all express post orders, Australia Wide. 

BuckingHen Palace ships from Mornington Victoria

Weekend Delivery:

If you live in the below Victorian areas you have this option at checkout of FREE Saturday delivery to your address, of recieving full payment by 12pm each Friday via paypal. . 

Saturday Delivery Times for your order: An email will be fowarded to you Friday afternoon advising the time you can expect your order to be delivered between the hours of 10-5pm. Signature is required on delivery. 

If Payment is not recieved by 12pm on Friday: An email will be forwarded to you explaining payment was not recieved and your order will then be delivered the next business day once payment is recieved.

Suburbs for Free Saturday Delivery:

Baxter 3911

Balnarring 3926

Bittern 3918

Crib Point 3919

Dromana 3936

Frankston 3190

Frankston South 3199

Frankston East 3199

Frankston Heights 3199

Hastings 3915

Karingal 3199

Langwarrin 3910

Langwarrin South 3911

Mornington 3931

Mount Martha 3934

Mount Eliza 3930

Pearcedale 3912

Rosebud 3939

Rosebud West 3940

Safety Beach 3936

Seaford 3198

Somerville 3912

Somers 3927

Tyabb 3913

 

Return Policy: 

If you product is faulty it will be replaced with an identical product if in stock. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund of the total value of the faulty product excluding shipping costs.

It is the buyers responsibility to return to us the faulty product, within 10days on recieving product, at the buyers expense. The replacement product will be sent out to you, at no extra cost, within 2 business days from the date we recieved your faulty product. 

Faulty Product Return Address:

Please return your faulty product to: PO.BOX 1153 Mornington Victoria 3931

Please enclose the folloiwng information with your faulty product:

  • Your Full Name
  • Your Email Address
  • Order Number
  • Reason of your product return
  • Your preferred option to resolve this matter, that is: Identical Product Replacement, Different Product Same Value replacement, or Refund. 

If you require further assistance please email: support@buckinghenpalace.com.au